Frequently Asked Questions
Shipping & Delivery
Where do you ship from, and how long does delivery take?
We ship worldwide from our fulfillment partner's warehouse. Orders are processed within 24–48 hours, and estimated delivery is 7–14 business days depending on your location. Remote regions may take slightly longer. These are estimates, not guaranteed dates.
How much is shipping?
Shipping is free on every order, worldwide.
Will I get a tracking number?
Yes. Every order includes tracking. You'll receive a tracking link by email as soon as your order ships. Please allow a few days for the first tracking scan to appear.
Will I have to pay customs or import duties?
For some international orders, local import taxes or duties may apply depending on your country's regulations. These are the customer's responsibility and are not included in the product price.
My tracking hasn't updated / my order is late. What do I do?
If your tracking shows no movement for 10 business days, or your order is marked delivered but you haven't received it, email us at hello@sarvenliving.com and we'll investigate with the carrier right away.
The Product
What can I clean with the SarvenLiving Ultrasonic Cleaner?
It's designed for clear aligners, retainers, dentures, mouth guards, and similar oral appliances. It also works well for jewelry and other small items.
How does it work?
It uses 42kHz ultrasonic waves together with UV-C light to help loosen and clean buildup from grooves a toothbrush can miss — using just plain tap water, no scrubbing or harsh chemicals.
Do I need to use any chemicals or cleaning tablets?
No. It works with plain tap water. You can add a cleaning solution if you prefer, but it isn't required.
Is it a medical device?
No. The SarvenLiving Ultrasonic Cleaner is a household cleaning device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or condition. For any question about your dental appliances or oral health, please consult your dentist or orthodontist.
How do I power it?
It's USB-powered, which makes it compact and easy to use at home or while travelling.
Orders, Returns & Refunds
Can I cancel or change my order?
You can cancel for a full refund any time before your order is dispatched — usually within 24 hours of ordering. Just email us at hello@sarvenliving.com with your order number as soon as possible.
What's your return policy?
You're covered by a 30-day money-back guarantee. If you're not satisfied, email us within 30 days of receiving your order and we'll help. All returns require prior authorization — please contact us before sending anything back. See our Refund Policy for full details.
My item arrived damaged or faulty. What now?
Email us within 7 days of delivery with a photo, and we'll arrange a free replacement or full refund.
When will I get my refund?
Once a refund is approved, it's issued to your original payment method within 5–10 business days. Depending on your bank, it may take a little longer to appear.
Payments & Support
What payment methods do you accept?
We accept major credit and debit cards and popular digital wallets, shown at checkout. All payments are processed securely.
What will the charge look like on my statement?
Purchases appear on your statement as "SARVENLIVING". If you see a charge you don't recognize, please email us before contacting your bank — we'll identify the order and sort it out quickly.
How do I contact you?
Email us any time at hello@sarvenliving.com. We reply within 24–48 hours, Monday–Friday. Please include your order number so we can help you faster.