Refund & Return Policy

Last updated: August 12, 2026

We want you to be satisfied with your Sarven Living purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the product must be unused, in its original condition, and returned with its original packaging and included accessories.

Because certain Sarven Living products are intended for use with personal oral-care items, products that have been used may not be eligible for a change-of-mind return for hygiene reasons.

This restriction does not affect claims involving products that arrive damaged, defective, incorrect, or otherwise qualify for remedies under applicable consumer protection laws.

How to Start a Return

Before returning any product, contact us at hello@sarvenliving.com and include:

• Your order number.

• The email address associated with your order.

• The reason for your return.

• Photos or video if the product arrived damaged, defective, or incorrect.

We aim to respond within 24–48 business hours with instructions and the appropriate next steps.

All returns require prior authorization. Please do not send a product to an address without first receiving return instructions from us.

Order Cancellations

You may request cancellation of an order before it has been dispatched.

To request cancellation, contact hello@sarvenliving.com with your order number as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment or dispatch. However, because orders may enter processing quickly, cancellation cannot be guaranteed once fulfillment has begun.

If we successfully cancel an order that has already been paid, the applicable refund will be issued to the original payment method.

Once an order has been dispatched, it generally cannot be cancelled. You may still request an eligible return after receiving the order in accordance with this policy.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

After we issue a refund, banks, card issuers, PayPal, and other payment providers may require additional processing time before the funds appear in your account.

This processing time is outside our direct control.

How Returns Work

All returns require prior authorization.

Contact hello@sarvenliving.com before shipping anything back.

We will review your request and provide the appropriate instructions.

Depending on the circumstances, particularly when a product arrives damaged, defective, or incorrect, we may be able to resolve the issue through a replacement or refund without requiring the original product to be physically returned.

If a physical return is required, we will provide the applicable return address and instructions.

Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.

Unauthorized returns or products sent to an incorrect address may not be capable of being processed.

Return Shipping Costs

If we require a return because the product arrived damaged, defective, or incorrect, Sarven Living will cover the reasonable return shipping cost or provide an alternative resolution.

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise required by applicable law.

Please contact us before arranging return shipping so we can determine the appropriate procedure.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at hello@sarvenliving.com.

To help us investigate quickly, please provide:

• Your order number.

• A description of the issue.

• Clear photographs and, where appropriate, video showing the problem.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement or refund.

Where applicable, your statutory consumer rights remain unaffected.

Hygiene and Used Products

Because certain Sarven Living products are designed for use with personal oral-care items such as aligners, retainers, dentures, mouth guards, and similar products, we cannot generally accept change-of-mind returns for products that have been used.

Unused products may still qualify for return within the applicable 30-day return period.

This hygiene restriction does not limit rights or remedies available for defective, damaged, incorrect, or non-conforming products under applicable consumer protection laws.

Items Damaged Through Misuse

Products damaged as a result of misuse, improper handling, unauthorized modification, failure to follow product instructions, accidental damage after delivery, or use inconsistent with their intended purpose may not qualify for a refund or replacement, except where otherwise required by applicable law.

Exchanges and Replacements

Where appropriate, we may offer a replacement for a product that arrives damaged, defective, or incorrect.

Availability of replacements may depend on product inventory and shipping availability.

If a replacement is unavailable, we may provide an alternative remedy, including a refund where appropriate.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not received it, please first check with your bank, card issuer, PayPal, or other applicable payment provider.

Processing times vary by financial institution.

If the refund still does not appear after the processing period communicated to you, contact us at hello@sarvenliving.com and we will assist you.

Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable law.

Where applicable consumer protection law provides you with rights that are more favorable than this policy, those legal rights will apply.

Contact Us

For cancellations, returns, damaged products, replacements, refunds, or other order-related concerns, contact:

Sarven Living
Operated under the commercial name Corvella Group
Operator: Matías Calli
Location: Buenos Aires, Argentina
Email: hello@sarvenliving.com

Please include your order number whenever possible so we can assist you more efficiently.