Shipping Policy

Last updated: August 12, 2026

At Sarven Living, we work with international fulfillment and shipping partners to deliver orders safely and efficiently.

Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays.

Processing time refers to the time required to prepare your order for shipment and is separate from the estimated shipping time.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Order Fulfillment

Orders may be prepared and shipped directly from one of our fulfillment partner's warehouses.

Depending on product availability, destination, and logistics conditions, the warehouse or shipping location used to fulfill an order may vary.

Orders are delivered through our shipping carriers and, where applicable, their local delivery partners in the destination country.

Shipping Destinations

Sarven Living offers shipping to supported international destinations.

Shipping availability for your specific location will be displayed during checkout.

We reserve the right to restrict shipping to certain countries, regions, or addresses where delivery services are unavailable or where fulfillment is not reasonably possible.

Estimated Shipping Times

Estimated delivery times vary depending on destination, carrier, product availability, and other logistical factors.

For most supported destinations, standard shipping generally takes approximately 7–14 business days after dispatch.

Some destinations may receive orders sooner, while remote locations, international shipments, customs processing, peak shopping periods, carrier disruptions, or other circumstances outside our reasonable control may result in longer delivery times.

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Any more specific delivery estimate displayed on a product page or during checkout should be considered an estimate based on the shipping method and destination available at that time.

Shipping Cost

Standard shipping is currently free on eligible orders.

Any applicable shipping charge for a particular destination or shipping method will be clearly displayed during checkout before payment is completed.

Order Tracking

Tracking is provided for eligible shipments.

Once your order has been dispatched and tracking information becomes available, you will receive a tracking link by email.

Please allow several business days after dispatch for the carrier's first tracking scan or status update to appear.

Tracking updates are provided by the applicable carrier and may occasionally be delayed.

Delayed Shipments

Occasional shipping delays may occur due to circumstances outside our reasonable control, including:

• carrier delays;

• customs processing;

• severe weather;

• public holidays;

• peak shopping periods;

• transportation disruptions;

• incorrect or incomplete shipping information; or

• other logistical circumstances.

If your tracking information has not updated for an extended period, please contact us at hello@sarvenliving.com and include your order number.

We will review the available tracking information and, where appropriate, contact the fulfillment or shipping provider.

Lost or Undelivered Parcels

If tracking shows no meaningful movement for 10 business days, or if your order is marked as delivered but you have not received it, please contact us at hello@sarvenliving.com.

We will investigate the shipment with the applicable fulfillment and/or shipping provider.

If the shipment is confirmed lost, we will provide an appropriate resolution, which may include a replacement shipment or refund.

Please contact us promptly regarding parcels marked as delivered but not received so that we can investigate while relevant carrier information is still available.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before submitting your order.

If you discover an error after placing an order, contact us at hello@sarvenliving.com as soon as possible.

We will make reasonable efforts to update the address before the order is processed or dispatched, but address changes cannot be guaranteed once fulfillment has begun.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply if the product must be reshipped, subject to applicable consumer protection law.

Failed Delivery Attempts

If a carrier is unable to deliver a shipment because no recipient is available, access is restricted, or another delivery issue occurs, the carrier may attempt redelivery or provide instructions for collection.

Customers are responsible for following applicable carrier instructions regarding redelivery or collection.

If a shipment is returned because it was not collected or because delivery attempts were unsuccessful, please contact us so we can determine the appropriate next steps.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price and may be the responsibility of the recipient.

Customs policies vary by country, and Sarven Living does not control charges imposed by local customs or governmental authorities.

Customs processing may also result in additional delivery time.

Multiple Packages

In some circumstances, an order containing multiple products may be fulfilled from different locations or shipped in separate packages.

If this occurs, you may receive more than one tracking number and packages may arrive at different times.

You will not be charged additional standard shipping solely because we divide an order into multiple shipments.

Returns

Shipping related to returns, damaged products, defective products, or incorrect products is governed by our Refund & Return Policy.

Please contact us before returning any product so that we can provide the appropriate instructions.

Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, contact:

Sarven Living
Operated under the commercial name Corvella Group
Operator: Matías Calli
Location: Buenos Aires, Argentina
Email: hello@sarvenliving.com

Please include your order number whenever possible so we can assist you efficiently.